Visitor

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1 Message

Tuesday, January 13th, 2026 1:59 PM

Repeated and ongoing internet outages

After a 2 day neighborhood service upgrades the internet service is unstable with multiple and repeated outages affecting 101 to 300 homes listed as network damage for FOUR days. This is hugely disruptive. What is being done to stabilize the service?

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Official Employee

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2.3K Messages

9 hours ago

 

user_tdmmzl, Thank you for reaching out to Xfinity Support. I would be happy to take a look at your account and see what is being done to correct this issue. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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