14 Messages
Repeat issue: Internet dropping 2-3 time (or more) per day
This is a repeat issue from last year starting around April 2024. Internet was dropping for 5-10 min 2 to 3 times per day. Internet has been good since October, but now since around March 27th its doing it AGAIN. I went through MONTHS of internet dropping 2-3 times per day. For the last few weeks we are back to dropping internet connection AGAIN 2-3 times per day. My wife and I both work from home and this is not going to work for us.
What is more frustrating is the last time this happened Xfinity support scheduled a tech at least 2 times to come out. BOTH times Xfinity remotely checked my connection and of course it was up when they checked, so they just canceled the tech. The internet dropping is INTERMITTANT... so the likelihood it will be down when Xfinity remotely checks is low.
I need a tech to check the line from my house out to the road and down the line...
What would be even better is if Xfinity would actually have a phone number I could CALL...vs going thru community page, then DMs....
CGSFlowerchic
14 Messages
3 months ago
I was told I needed to start a post here then a service person will give me a link to open a DM chat....
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EG
Expert
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111.7K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.6K Messages
3 months ago
@CGSFlowerchic thank you for using the Xfinity Community Forums page to reach out today. I understand this is an ongoing concern that we are looking to address for you. Any time with internet connectivity concerns is far too long, so let's get things addressed today. I understand that you have already created a direct message and reached out that way, so I will follow up with you in that thread to continue. For future reference that number you are asking for is 1-800-Xfinity (1-800-934-6489).
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EG
Expert
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111.7K Messages
3 months ago
@CGSFlowerchic @XfinityMarcus
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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CGSFlowerchic
14 Messages
2 months ago
Follow up...I received and installed a new modem that the Customer Service Rep suggested. Within 2 hrs of installing the internet dropped again and continues to drop 2-3 times per day. So I need another DM chat to schedule a tech.
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user_0zmq5b
Visitor
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1 Message
2 months ago
My internet has shut down and restarted three days in a row now, why is this happening? Why is it just shutting down, my modem, as if it was shut down by remote, then turned back on? I live stream, and this has also been going on while I'm streaming on YouTube. I've never had this issue before, and it seems to be happening all over the place. Please correct this issue!
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