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user_yb1n3f
1st Topic

2 Messages

Wednesday, November 27th, 2024 12:03 AM

Repairs

Repairs were done in my neighborhood recently to restore service. However bthere are orange cones and markings along with flags that are still on my property. I wonder if the repairs are finished and if xfinity will return to pick up cones & flags?  If not, I’m throwing them in the garbage.  This has been going on for months!!

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Updated 

5 months ago

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XfinityThomasA

Official Employee

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2.3K Messages

5 months ago

 

user_yb1n3f - Your feedback is appreciated. I understand, and I'd feel that same way too. Has a technician told you that we need to replace or install the underground cable line used to provide Xfinity services to your home? The utility companies mark where their lines are and our underground crew comes out to complete the work. And, will be made tidy before leaving. 

 

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user_yb1n3f

2 Messages

No, a technician has not informed me of the work that still needs to be done.  I assumed that when they removed the cable that was running in the gutter in front of my property and my neighbor’s property that the work had been completed. My neighbor or myself really do not know what xfinity is doing.  Would someone please contact me?!

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5 months ago

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XfinityChristy

Official Employee

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2K Messages

I would like to check your account to see if there are any notes or updates on the account. To get set up, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_aa790b

Visitor

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1 Message

5 months ago

Our service has been down since last tuesday.  I got a text from xfinity today saying service has been restored, it hasn't.  The AI phone tree insists it's "in" our house, we can clearly see the line is down out on the street.  I honestly feel Xfinity is intentionally lying to us about having restored service to avoid paying outage claims.  Ive been trying for most of the afternoon to report the down line but Xfinity's customer service dept is the worst I've ever experienced....worse than even the airlines.  

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XfinityMarcus

Official Employee

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1.4K Messages

user_aa790b thank you for using the Xfinity Community Forums page to reach out to us. As a consumer who also relies on a healthy connection, I know that an ongoing issue for a week would be about 7 days too long to have your service down. The most important thing is ensuring that you are back up and running as quickly as possible, and as long as you report to us the trouble you experience with your connection, we will always work to get you up and running. We want to ensure you are receiving the Xfinity experience you deserve at all times.

 

Let's get the downed line properly addressed together, and going forward use this forum as an option to obtain assistance. Our team is available 7 days a week and always happy to help where we can. Can you send me a direct message with your full name and complete service address?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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