Visitor
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1 Message
Repairs to underground cable
My cable were damaged during xfinity cable burriel been here 3 times and work is not completed yet it's been 3 weeks and temporary cable is above ground on someone else's property it need to be taken care of right away or I will cancel my subscription
XfinityJamesC
Official Employee
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2.1K Messages
2 days ago
Greetings, @user_qgov9n! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your underground cable, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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