1 Message
repair
I have spent too much time on this repair and now you're charging me $100 and I did nothing with first asking one of your reps.
- One of my 3 TV’s quit working.
- I followed your on-line process until that process decided I needed an in house visit, which I scheduled.
- I thought that if the problem was simply the box I could replace that myself and save you the service call. Your staff member agreed that was an option. I visited your local store, waited 45 minutes to be served, and was given a new box. That did not resolve the issue so I waited for the technician. And please know it was also selfish that I tried the new box as I did not want to wait for your technician’s arrival. To be sure arrival was scheduled between 4-6 and he arrived at 5:30.
- He got the TV working but the next morning it failed again. I scheduled another technician visit. He arrived and installed another new box and the TV has been working since then.
- Then I received notification of the $100. Arwaa agreed that the charge was not appropriate and said he would credit it.
- Today I received an email that said the credit was disallowed. Dheeraj (online chat) said I had a business account and needed to call them (I live in a gated community)
- Nancy was of no help and said there was nothing more that could be done. Because I tried to fix it myself, and save you the service call, I would be charged and I should just go away.
CCSheila
Retired Employee
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1.1K Messages
4 months ago
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XfinityDena
Official Employee
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3.4K Messages
4 months ago
Thank you for working with us to review the charge on the account @user_0svmis If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy week!
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