1 Message
Repair ticket
I was on the phone for over a hour with a problem a technician came out to fix yesterday and the same problem occurred this morning. A repair ticket was issued but I did not receive an email confirming. Want to make sure a technician is scheduled for TODAY
XfinityOrlandoM
Official Employee
•
2.2K Messages
2 years ago
@user_56vo78
Could you please send our team a direct meassge with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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