Repair of downed cable line

A tree took out my power and cable lines on July 3rd. They were both ripped from the house. I was able to get the mast and power lines fixed. I called Xfinity and made an appointment to reconnect the cable lines. A repairman came out and used some sort of detector on the cable box on the outside of the home and on the downed cable. He also made a few phone calls. After about 30-40 minutes, he said there was voltage on the line and he didn’t know what to do. No troubleshooting. No suggestions as to what I should do. Nothing. He didn’t even take care of the downed line. He then left. He did not escalate the ticket but instead cancelled it. I talked to Xfinity today to try to get another appointment. They issued another ticket and reported a hazard. Unfortunately, they said they cannot escalate the ticket because the technician that came out cancelled that appointment. Now I may have to wait 14 days for this to get repaired. I am without cable and internet and I have a downed cable in my yard. My husband cannot work here until this is fixed. He has to find somewhere that has wifi. Also, I cannot have the tree company come to clean up the yard until the cable is repaired. I had BWL come back out regarding the voltage and they said everything looked fine and there was proper voltage at the meter. Everyone that I have dealt with has been very nice and understanding which I appreciate. Unfortunately, that hasn’t helped get my problem resolved. What are my options at this point? Any help or suggestions would be appreciated.