Repackaging scam/ streaming wars

40 year customer thinking about switching. Called about lowering my $290 bill but with my package I could not. Still happy with xfinity. About a month later after a power outage my outdated cable box stop working, just buzzing and making rainbow lights for hours I called in for a refresh/reboot. Employee told me after he fixed it he could save me money on my bill by changing my bundle. I should have declined after reading several articles about xfinity changing bundles to keep up with everyone cutting the cord and going to streaming but I am loyal customer and enjoy just channel surfing. Usually it’s a fair deal. Employee could not fix the problem and moved right to the sales pitch. Employee said that they could lower my bill to $261 without losing any channels except Netflix. This is streaming war part. If I want Netflix it would be an additional $15 bringing my bill to $276. At that moment it was still $15 cheaper. I then asked employee if I would lose any other channels or packages because I just tried this a month earlier. I would keep peacock of course,max and all of my other channels employee assured me. I agreed to update my package. I still did not have a working tv and a tech couldn’t come out for at least a day. I drove to xfinity store and exchanged cable boxes so that I would have a tv for 87 year old mother. Clearly buzzing box needed to be replaced. Store was great, in and out 15 min. Got home and had tv in 15 min. This is where It gets crazy. Later that day we realize we don’t have the more sports and entertainment package (TCM for 87 yr old mother)anymore. The following day I call back to find out why and xfinity employee tells me that is my new package and if I want that channel added back it will be another ten dollars a month. I told that employee that I was lied to and [Edited: Language]out of my old package they basically told me in their scripted words TOO BAD. So now my bill would be $287 to get my mom TCM. Still don’t have Netflix which if I decide to get it, my bill would be over $300 now. It was $291 before this with all those channels and streaming services. I was ok with that knowing it was a fair deal. I was also going to sign up for electronic payment to save ten dollars which my bill would have been $281 for all services. Internet,hbo max,peacock,Netflix and more sports and ent package. Fair deal I thought. So after 4 phone calls and hours of my time 4 days later I still don’t have TCM for my mom, no Netflix, they are telling me they are sorry but too bad. Can’t get in touch with a supervisor to address the lies. I’m not sure if this is regular practice or just a one off experience but someone should see if that call was recorded because I got [Edited: Language]. That is bad business to do to a diamond member who has had a continuous account for 40 yrs. Verizon has TCM. I don’t want to leave but if this isn’t addressed and corrected it might be time to move on. I hope this helps others to think about moving on also. This is the one good thing about social media, gets the word out. Xfinity if you are listening this is why people leave, service and money good luck and hope to hear from you.