Rep completely [Edit: Language] up my account when swapping box

I went into the Covington, WA location to swap a cable box. I went home and turned the TV with the working box and it said something in my account changed and the TV picture would not come on. I figured it was the girl that was just in my account and she [Edit: Language] something up. Of coarse you cant call the store because Xfinity doesn't want you talking to employees. I had to call the 800 number and spend 15 minutes trying to get to a real person and then of coarse I get the Philippines, which is a joke. Of coarse they want to run all these test which most of the time are useless. I told the person I was just at the store swapping a box and I think they [Edit: Language] something up with my account. The only thing they could do was make an appointment and have a tech come out. The tech came out and had to replace the main box because the information had been removed out of the system. Come to find out the [Edit: Language] employee deleted the wrong box out of the account and added a new one to a different room than the one that was deleted. Went back to the store after it was fixed to tell her she [Edit: Language] up and she didn't even care, told me I was rude and got back on her cell phone while I spoke to the assistant manager. This GIRL should not be dealing with accounts or people with a bad attitude, cashier # (P}). Because you don't have a local phone number to call to resole issue, you wasted 4 hours of my day, a technicians time, an extra cable box and [Edit: Language] me off when it could have been fixed over the phone. 30 years with you guys and $300.00 a month I expect and deserve better, don't apologize, just fix your broke system.