1 Message
Reopen damage claim
It was open, he said it was fixed, it wasn’t. He came back and then was going to have another tech come but haven’t heard from anyone. It’s been 3 weeks. I’m also in need of a flex remote.
1 Message
It was open, he said it was fixed, it wasn’t. He came back and then was going to have another tech come but haven’t heard from anyone. It’s been 3 weeks. I’m also in need of a flex remote.
XfinityMarcus
Official Employee
•
2.4K Messages
3 years ago
@user_ppp0ok, thank you for taking the time to reach out to us regarding your damage claim concerns via the Xfinity Forum. I would be happy to take a look at the damage claim you are referencing and the remote replacement. Please send us a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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