Hello @user_g5av0n, thank you for taking the time to leave a post. We are happy to help with this, and I’m sorry for any stress this may have caused. I know it can be worrying when something on your account doesn’t look quite right, especially with unexpected purchases. We can tell you when the Adult movie was rented, the exact time it was ordered, and the time it was stopped, but we don't have the actual title. This information is no longer displayed to protect your privacy. Also, if you rented Adult content via Xfinity On Demand, it appears on your bill as an On-Demand Movie.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityMarshante
Official Employee
•
945 Messages
2 hours ago
Hello @user_g5av0n, thank you for taking the time to leave a post. We are happy to help with this, and I’m sorry for any stress this may have caused. I know it can be worrying when something on your account doesn’t look quite right, especially with unexpected purchases. We can tell you when the Adult movie was rented, the exact time it was ordered, and the time it was stopped, but we don't have the actual title. This information is no longer displayed to protect your privacy. Also, if you rented Adult content via Xfinity On Demand, it appears on your bill as an On-Demand Movie.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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