Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_178677
1st Topic

Visitor

 • 

2 Messages

Thursday, May 20th, 2021 5:41 AM

Closed

Renewing my plan

My 1 year contract with the promotional discount is ending soon and I'd like to renew at the same rate or something close to it. Only internet... no TV bundles! When I try to manage my plan online, it asks me to call. I am wondering if there is a way to do this renewal online, thanks. 

Question

 • 

Updated 

3 years ago

4.2K

2

0

Was this helpful?

CCTyler1

Problem Solver

 • 

409 Messages

3 years ago

Hello there, @user_178677! Thank you for bringing your request to our attention through our Forums page! I understand your promotional pricing is coming to an end, and you'd like to explore the possibility of a similar option. You've got it! Rest assured; you're with the pros, and our Digital Care Team will be happy to assist! 

 

Before we get started, can you please click on the chat icon, in the top right hand corner of your screen? Once you click on that icon, you should be able to select "Xfinity Support", and you should then be able to send a message directly to me. Can you also please include your full name, and your address? Thank you in advance, and I look forward to getting everything taken care of! 

3

0

user_178677

Visitor

 • 

2 Messages

@ComcastTylerJ I can’t find the “Xfinity support” button. Is there another way to get in contact with you?

3 years ago

0

CCTyler1

Problem Solver

 • 

409 Messages

Oh, no! So sorry that it's not popping up, @user_178677 ! You can reach us by dialing 1-800-Xfinity, but we would be more than happy to get this taken care of for you! What happens when you click on that icon? Is it providing you with any additional options?

I no longer work for Comcast.

3 years ago

0

jav6joev

Gold Problem Solver

 • 

2.2K Messages

@user_178677  After selecting the 'Chat' icon, you have to select the 'New Message' icon (pencil on paper) and then type 'Xfinity Support' in the 'To:' box.  A dropdown option should appear where you click on 'Xfinity Support'.

(edited)

3 years ago

Again

Expert

 • 

31K Messages

3 years ago

@user_178677 

  •    Click "Sign In" if necessary
  •    Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

0

forum icon

New to the Community?

Start Here