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user_nl3y8y
1st Topic

Visitor

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4 Messages

Monday, April 27th, 2026 3:48 PM

Closed

Renew my contract

My contract will be expired on May 8th. I want to check there is any promotion to renew my contract 

Question

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Updated 

7 days ago

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XfinityEricB

Official Employee

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3.3K Messages

18 days ago

 

user_nl3y8y Thanks for reaching out to us here on Forums for reviewing new offers available to you! We would be happy to see what options we currently have to save you some money after the current offer expires! 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_nl3y8y

Visitor

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4 Messages

I see those Xfinity offer from internet :

Xfinity Internet Promotions (April 2026)5-Year Price Guarantee: 300 Mbps ($45/mo), 500 Mbps ($55/mo),

1 Gig ($70/mo). Offers include unlimited data and equipment.
NOW Internet: Prepaid, all-in pricing ($30/mo for 100 Mbps, $45/mo for 300 Mbps) with taxes and fees included, no contracts.

Is one of the above I can get ? 

14 days ago

0

XfinityMartyR

Official Employee

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3.2K Messages

user_nl3y8y Great question! However, each one of those promotions listed are introductory offers, and not available to existing customers. If you're looking for a lower priced option, and not concerned with speed you may want to consider NOW Internet pre-paid service. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

14 days ago

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user_nl3y8y

Visitor

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4 Messages

I would like to switch NOW internet 200 Mbps ($45 per month) after my current contract expired on May 8th 

11 days ago

0

XfinityJamesC

Official Employee

 • 

2.9K Messages

We can definitely take care of that for you, @user_nl3y8y. I will send you a new direct message, so we can work out all the details.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 days ago

0

user_nl3y8y

Visitor

 • 

4 Messages

I have not received any direct message on the NOW internet 200 M bps 

9 days ago

0

XfinityJamesC

Official Employee

 • 

2.9K Messages

7 days ago

Thank you for sending us a direct message, @user_nl3y8y! We were able to help you transition your service over to NOW Internet, and ensure you were up and running. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.

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