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user_e79b22
1st Topic

Visitor

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2 Messages

Saturday, May 20th, 2023 3:51 AM

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renew internet

How do I renew my internet. When I call Xfinity, they ask me to come using the assistant. When I go through the assistant, I am unable to renew. Can someone help.  I searched the forum and am not getting a correct answer.  Thank you.

Question

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Updated 

2 years ago

81

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EG

Expert

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110.6K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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CCValerie

Official Employee

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974 Messages

2 years ago

@EG, thank you for bringing this to our attention. 

 

Hi there, @user_e79b22, thank you for taking the time to reach out to us through our Xfinity Forums. Can you provide a little more details the what you would like to renew? Are you refering to your IP Address or are you trying to renew your account promotion?

2

user_e79b22

Visitor

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2 Messages

@XfinityValerie​ 

I purchased my internet service on June 1, 2022. Its been a year. Will it fall into a "month to month" plan now? I  am trying to renew my account for another year. and there are no options.

When I go to  Internet/ or view account I get only one option - shop for offers. When i go there.. there is no "renewal" button

2 years ago

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CCXavier

Official Employee

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695 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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