Visitor
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5 Messages
Renew current internet contract current price
My internet contract expires shortly. Service not always the best. I live in the country and service goes out often. I'd like to at least keep the same package/price I currently have. Any suggestions on how to obtain? Phone rep, chat? Thank you
EG
Expert
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110.6K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCAlexandrea
Contributor
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51 Messages
2 years ago
@cynthiac20 We appreciate you reaching out to us and would love to help you with your account and services.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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