Visitor
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1 Message
Renew Contract
I am nearing the end of a 12 month contract on the connect plan. This time last year I called support and they were able to renew my contract to keep my same internet price. I have tried calling support multiple times to ask to renew my 12 month contract on the same plan so I can keep my current internet price. I just keep being told to upgrade to a more expensive plan. Is it no longer possible to renew a contract on your current internet plan?
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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1.9K Messages
2 years ago
Hello, @user_ec355a. I hope you're having a great day. I'd like to thank you for giving us the opportunity to help update your account with a new term agreement. I also appreciate your loyalty and I would be more than happy to see what's available in your area.
In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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CCElizabeth
Problem Solver
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908 Messages
2 years ago
@user_ec355a
Thank you so much for joining us in a DM today! I am so glad we were able to find a promotion to meet your needs. If you need anything in the future, please begin a new post for assistance. Our Xfinity Community, Experts, and official employees are here to support you 24/7!
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