Visitor
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22 Messages
Renew Contract with Live USA agent
My contract is expiring soon, need advice from a USA agent on what my options are. All I get are overseas agents who 1. don't know anything about my contract options and 2. who speak fluent English. How do I reach a USA rep? We've been customers for 20 years and have always been able to get advice on best options for our preferences.
Xfinity has made it impossible to set up your own custom program option & compare pricing.
Really all we need is internet from Comcast, bc we don't use their TV options. But Comcast charges the same amount for 1000 stations as they do for providing internet. So it's a waste of money to just get internet.
EG
Expert
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110.1K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.7K Messages
1 year ago
Thank you for reaching out to our team here @user_7fe0c3. I would be happy to explore any options we have for you from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_dxzn7q
1 Message
1 year ago
I'm needing help renewing my contract as well. I don't see any information on when and how to renew.
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user_7fe0c3
Visitor
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22 Messages
1 year ago
Not interested in working with a chat bot. Need a human being to discuss with.
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