Renew Contract with Live USA agent

My contract is expiring soon, need advice from a USA agent on what my options are. All I get are overseas agents who 1. don't know anything about my contract options and 2. who speak fluent English. How do I reach a USA rep? We've been customers for 20 years and have always been able to get advice on best options for our preferences.

Xfinity has made it impossible to set up your own custom program option & compare pricing.

Really all we need is internet from Comcast, bc we don't use their TV options. But Comcast charges the same amount for 1000 stations as they do for providing internet. So it's a waste of money to just get internet.

Responses

EG

Expert

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110.6K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJohnG

Official Employee

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1.8K Messages

1 year ago

Thank you for reaching out to our team here @user_7fe0c3. I would be happy to explore any options we have for you from here. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

0

U

user_dxzn7q

1 Message

1 year ago

I'm needing help renewing my contract as well. I don't see any information on when and how to renew.

1

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XfinityJanelle

Official Employee

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1.5K Messages

HI @user_dxzn7q Thank you for reaching out on the Xfinity Community Forums. We can assist with your package. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_7fe0c3

Visitor

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22 Messages

1 year ago

Not interested in working with a chat bot. Need a human being to discuss with.

1

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XfinityDena

Official Employee

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3.3K Messages

I am sorry to hear of the issues you are experiencing with making changes to your package. I would be happy to take a look at the account @user_7fe0c3

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

user_7fe0c3

Renew Contract with Live USA agent

EG

XfinityJohnG

user_dxzn7q

XfinityJanelle

user_7fe0c3

XfinityDena

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