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user_db14e7
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Visitor

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2 Messages

Sunday, September 4th, 2022 4:19 AM

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Renew 1-year contract

Hi,

For the first year of my Xfinity internet plan I was charged $35 a month. This was because I signed a 1-year contract that offered the plan at a discounted rate. After the first year, it was supposed to be $45 a month. However, I was charged $58 this month. From the screenshot below, it looks like I am being charged $58 instead of $45 because I do have a current 1-year contract. How can I sign a contract so I get the discounted rate?

Colter

Question

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Updated 

2 years ago

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XfinityRay

Official Employee

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2.4K Messages

2 years ago

Good evening, @user_db14e7. We would be happy to help with a new promotion. The total price in the screenshot is $14 more than the plan shown. Do you have a modem rental on there by chance? That is the same cost as a rental so wonder if that is added in the screenshot. 

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user_db14e7

Visitor

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2 Messages

2 years ago

Hi Ray,

Thanks for the reply. No, we have our own modem.

Colter

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XfinityMichaelC

Official Employee

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4.1K Messages

Thank you for this information, @user_db14e7! It looks like we may have to look further into the bills to see what's going on. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

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2 years ago

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