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user_z55vwd Hi there! Thank you for reaching out to us and creating a post regarding the access trouble that is impacting our Xfinity membership perks. I'm sorry that we do not have this trouble resolved yet, but we do have our repair teams engaged to help find the resolution. We have discovered that it is impacting some customers, but not all customers at this time. I would love to obtain your details to provide as an example to our teams that are investigating the trouble. 

Could you please send us a direct message with your name and service address? 

 

I know this doesn't help with the lost perks already, and I will work to see what options we have to ensure you receive the missed opportunities

 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514