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user_q8qj5p
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Friday, August 21st, 2026 1:07 AM

Removing vacation mode

I put on vacation mode for the summer while I did an internship this summer and no one was at the house but now that im back I need interent back at full capacity. I dont know how to turn it back to normal activation 

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Updated 

55 minutes ago

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XfinityAlyssaA

Official Employee

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2.9K Messages

55 minutes ago

Good evening @user_q8qj5p, and thank you for reaching out on our Community Forums regarding your concerns about removing the seasonal (vacation) hold from your account. We appreciate the opportunity to assist you.
 

Our team will be happy to help review the account and discuss your options for restoring services. To get starred, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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