Visitor
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2 Messages
Removing the XER10 and provisioning ONU with my own router
Hello,
I have Xfinity Fiber and would like to remove the XER10 router in place of my own. From what I’m seeing online I need to reach out to make this happen, rather than just plug the ONU in directly. Currently I am running into issues by having the XER10.
Thank you
XfinityEricB
Official Employee
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3.8K Messages
4 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_nizl6m
Visitor
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4 Messages
15 hours ago
I"m having the same issue as others as I'm wanting to use my own router instead of the xfinity gateway. I've spoken to 3 chat agents who were not helpful at all and wanted to put me into bridge mode or wanted the CM MAC. They were combative regardless of the KB or forum posts that I tried to show them. I heard that I needed to make a post before direct messaging. Is that true?
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