Visitor
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2 Messages
Removing services from one address
I have two addresses under the same account that have Xfinity internet services while I moved between the two addresses. I would like to cancel and remove one of the addresses now that I have fully moved out. It seems that the bot chat and the IVR are essentially endless loops leading to nowhere and the "Comcast Care Chat" I was directed to seemed to be a dead-end. I just want to get this resolved.
CCJodie
Problem Solver
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1.3K Messages
2 years ago
@segfault Hi there, we can help with that. Please send us a private message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityRay
Official Employee
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2.7K Messages
2 years ago
Thanks for working with our team to cancel the address you are no longer at, @segfault. I know this is a busy time and we appreciate the time you spent with us! Please feel free to create a new thread if you need assistance in the future. We are always happy to help!
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