Removing Service Drops.

I’m the homeowner in Garden City, Michigan. There is an old, unused cable service drop running from the utility pole to my house, along with an exterior cable service box and associated wiring.

I no longer use this service and would like to request permanent physical removal of the overhead service drop, including its attachment to my house.

Ideally, I’d also like the exterior service box and all abandoned wiring removed.

Can you arrange a technician visit, confirm which equipment your company will remove, and advise whether there are any charges?

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XfinityThomasD

Official Employee

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2K Messages

11 hours ago

user_k3ed07 Thanks for creating a post. We can submit a ticket to request removal of the unused equipment from the address. They would be able to create a work order and provide additional details, including any charges and which equipment would be removed. Since we will need more information, please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

How to: Direct messaging within the forum

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user_k3ed07

Removing Service Drops.

XfinityThomasD

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