Visitor

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Thursday, August 13th, 2026 3:39 PM

Removing personally-owned modem/router from my Xfinity account?

I would like to remove my personally-owned modem/router from my Xfinity account so that I can sell it. (I have just received an XB8 to replace it.) How do I go about doing this? I’ve seen answers to similar questions indicating that there is an option to do so in the Xfinity app, but I don’t see it there; other answers suggested sending Xfinity Support a direct message through the Xfinity Community forums, but I don’t see the direct message option, either.

Thanks very much!

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Official Employee

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3.6K Messages

35 minutes ago

@user_vr7qo2 We want to thank you for reaching out on the Community Forum for support with your request to activate your Xfinity XB8 and removed your owned device. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

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