Visitor
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1 Message
Removing old exterior Comcast box and cables
Hello. I would like to schedule an appointment for a technician to come and remove an unused Comcast exterior box and cables from my home. The lines are aerial and are not a safety hazard but the box is interfering with a construction project. We are not Comcast customers and never have been. These cables are from a previous homeowner, from over 18 years ago.
XfinityEva
Official Employee
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2.6K Messages
55 minutes ago
@user_ixb97a thank you for taking the time to reach out prior to your upcoming construction project! Is the box attached to your home? Or is this a stand-alone box on your property?
May I ask for your details of the location with your name and address through direct message? This will help us open a ticket in our system even if you do not have Xfinity Services.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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