Regular Visitor
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7 Messages
Removing Internet from Plan
I've been paying for the highest tier Internet plan but Xfinity is not able to provide the level of service in my area. Is there a way to remove the Internet portion of my plan but keep everything else the same? I don't want the rates for TV and phone increased - my $300+/month is already too high.
EG
Expert
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115.6K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.8K Messages
8 hours ago
Hi there, @jpopatents ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. That you are not getting the level of service you should be getting with your Internet service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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