Removing channels from service

@XfinitySara​ 

We didn’t get a choice or notice or if I got a notice I didn’t see it & where do we get notices of channels being removed?

Hi there @glowinthedark69. I am sorry to hear you did not see any notices on channel changes. When ever we have any channel changes on our service, notices will be on your monthly bill statement. 

@XfinityRoberto​ 

I went to the site you recommended & there was only one channel listed for June & that was not the ones people have mentioned. I don’t get a bill so I didtget a notice. 

I am sorry you did not get a bill, if you are on our Eco Bill option, you can always check your bill statement online or on out Xfinity App. 

I definitely understand how upsetting it can be to have a favorite channel disappear gdav, and whenever Xfinity anticipates changes to the channel lineup of any kind, we do our best to keep our customer's informed via the Upcoming Changes section of your Xfinity statement each month. We also have Xfinity.com/programmingchanges that you can visit any time as it is always kept up to date with upcoming channel lineup changes.

Xfinity.com/support/local-channel-lineup is available if you want to view your full updated channel lineup.

@XfinitySeth​ We should have the option of selecting the channels we want. I have several I would like to remove that I NEVER watch.

i

I certainly agree that more choice is better. Our channel lineups, like other TV providers are composed based on various factors, including contractual agreements with programmers and the associated costs of carrying each channel.

Xfinity aims to provide a diverse selection of channels that meet our customer interests while managing expenses to avoid increasing customer bills. If channel lineups were available on a 100% customizable basis, it would result in far higher costs for the channels themselves. 

The two channels removed 283 and 291 contained family programming. Xfinity should never limit family programming.

I'm done and will look for other options.

Hello user_98bb33! I appreciate you taking the time to share your concerns and believe me, we never want you to be caught off guard by any upcoming changes to your channel lineup. On top of channel listing changes always being disclosed in your billing statements prior to the change taking place, you can also visit xfinity.com/programmingchanges for updates. 

Additionally, we're here to help if you'd ever like us to go over your current services with you. If you can find the most appropriate public board for your question type and post it there, you'll have our undivided attention. If needed, we will invite you to send us a Direct Message. It just helps other members of the community with similar issues to find the answers they need.