Visitor
•
1 Message
Removing channels from service
Cable bill keeps going up but service going down. I turned on TV to watch H&I channel 291 this morning and was greeted with "no longer available"! I called xfinity and I was told "they cancelled their service with us". I am sure the fact is that their contract was up, H&I wanted to increase their fee to xfinity, and xfinity was to CHEAP to renew the contract! We keep paying more and at the same time keep removing channels!! I asked who else I could contact and best they would do is give me this forum. If xfinity is monitoring this - quit removing channels and increasing our rates!
XfinitySara
Official Employee
•
1.8K Messages
16 hours ago
Hello, @user_z5v31v! Thanks for coming to our community forum with your channel and billing concerns. I'm sorry to hear about the recent trouble you had accessing a certain channel, and I'd love to see what our team can do to help :) We're great to work with because we'll always be happy to review your available options, providing whatever assistance you may need.
To start, have you recently reviewed our current channel line-ups, here? If not, you can click that link, and then I recommend updating the address to match your location before clicking "View Deals," rather than logging in (this makes the list of line-ups easier to view).
If you realize you'd like to make changes to your current package in any way, you can check out our Plan Builder. You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way! Please let me know if this helps. And if you still need any further assistance, we can take a closer look at the account with you, no problem.
1
0
gdav
New Poster
•
5 Messages
10 hours ago
Same here And Catchy Comedy is gone. I've called for two days and no agent has provided this information, I was told there was an update in progress. So, XFINITY is my bill going to drop in price??
5
0