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flen00's profile
flen00
20th Anniversary celebration
1st Reply
1st Topic

New Poster

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9 Messages

Wednesday, August 10th, 2022 8:02 PM

Closed

Removing cables that are no longer being used.

We dropped cable TV.  We had it for a long time and have cables all around the house....inside and outside.

Are there instructions for removing the old cables?

Question

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Updated 

3 years ago

538

2

0

CCAlisha

Problem Solver

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571 Messages

3 years ago

Hi, there! Thank you for taking the time to reach out here on our Community Forum page. I can definitely understand the question to clean up the cables that are not in use. Are you still a Xfinity internet subscriber? 

2

0

flen00

New Poster

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9 Messages

@XfinityAlisha​ Yes, we are.

3 years ago

0

CCElizabeth

Problem Solver

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908 Messages

Hey, thank you for getting back to us about this. We can help to initiate a work order to get this issue addressed.

Please send a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message

 

I look forward to working with you soon!

I no longer work for Comcast.

3 years ago

0

user_7b65c1

Visitor

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1 Message

3 years ago

I have switched from Comcast to another provider so I  no longer have an xfinity account. I already requested a work order to remove old cable line from telephone pole to my house. I have not received a reply (a few weeks ago I sent the request). How can I get in touch with someone to come out and do this. I am not allowed/able to remove it myself. 

1

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CCDaniel

Problem Solver

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606 Messages

@user_7b65c1 Thank you for reaching out to us. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

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