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user_m1hszx
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Friday, July 31st, 2026 4:38 PM

Removing and relocating cable line

In March 2026 Xfinity ran a cable in front of my yard for the neighbor without our permission.April we got a survey and was red flagged. We hired an attorney and opened a ticket.its been a while and they say there coming in 3 days to pin it and have it removed. We had no such luck. The cable is unsafe and only buried 4 inches and need it relocated

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XfinityMartyR

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2 hours ago

user_m1hszx We do apologize you’ve had to deal with this unresolved cable line issue since March, especially after obtaining a survey, hiring an attorney, and opening a ticket. I understand your concern that the line was placed across your property without permission, was red-flagged by the survey, and is buried only about four inches deep. Your report that the line is unsafe and needs to be removed or relocated should be treated seriously.

Because you’ve identified this as a safety concern, please keep people, pets, lawn equipment, and vehicles away from the affected area and do not attempt to move, cut, or dig around the line yourself. Have you been in contact with our local team at all to reach a resolution? 

 

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user_m1hszx

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Have not received any information how to resolve this issue

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2 hours ago

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XfinityMartyR

Official Employee

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3.5K Messages

 

user_m1hszx We’d like to make sure the request has been opened to the appropriate local team for review of the property boundary, cable depth, and relocation requirements. Please send us a direct message, so we can collect your location, and contact information.
 
 
 

To send a "Direct Message" message:


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 


How to: Direct messaging within the forum

 

 

 

 

 

 

 

 

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2 hours ago

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user_m1hszx

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2 hours ago

Have not received any answers on how this problem can be resolved

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