1 Message
Removing a lost/stolen device from my Xfinity phone plan
Why is it so difficult for Xfinity to process a request to remove a device/phone from my plan. Why is there not an option for this in help or support. The best I can get is a suspending the service to the device. It’s paid in full and lost or stolen but someone keeps using the phone. This is what makes customers change plans. Xfinity seems to intentionally not provide a simple option but instead chooses to frustrate customers. This is bad for company image and reputation.
XfinityBenny
Official Employee
•
790 Messages
9 months ago
@user_gnrcnt We can help get you in touch with a mobile expert. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0
user_oxga28
1 Message
9 months ago
If the phone was stolen , how is someone using it? And If someone is using it then why are you not tracking it? If your phone is reported stolen then it should be locked.
You have the option to suspend it AND lock it so nobody can use it.
Sounds like there's lots of info missing here and with the info provided it seems [Edit: Inflammatory] not an Xfinity problem
(edited)
0
0