Visitor
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5 Messages
Removed my legacy package
I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would change. Well the tech removed my legacy package and mislead and lied to me. I have been dealing with you all for a week and have been told it will be added back. Well today I was told it could not be added and I am now paying more for the channels I had before for my family. You all lied and cheated me out of my former package and now I am forced to pay more. I have had several representatives tell me it will be fixed. I just kept getting lied to and mislead. I should not have to pay more for what I was getting before. This is very underhanded and deceiving of Comcast to do that to customers.


XfinityMatthew
Official Employee
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1.5K Messages
18 hours ago
Hello @Ray11707 Thanks for reaching out. I am sorry to hear you were told to approve the new deal that made changes in price you did not wish to make. As a point of clarification we more than likely have no way to get back to a grandfathered plan, we can certainly still look into escalating it to try and make this right. Did anything other than price change with the plan? How much more per month is the new package?
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