Visitor
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1 Message
Remove/Cancel Xfinity Home Voice
I need assistance removing the Xfinity Home Voice from my service plan. I no longer need this but still want to keep by wifi.
I've tried removing it on the website, but it keeps popping up with a message that "I cannot remove it this way" despite being able to add it that way. I have also tried calling the customer service line, but I can't seem to get through/connect.
Any assistance would be appreicated.
XfinityDena
Official Employee
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4K Messages
13 hours ago
I am happy to assist you @Masterie I have responded to the message you already sent. Please remember, the best communities have most conversations happening in the public boards. This helps to ensure that our users get the fastest most accurate response possible provided by other user or our Official Employees. This also serves to benefit other users who may have a similar question. When interacting with an employee we will always try to keep as much of the conversation in that public thread but know we may ask you for a private message if we need to discuss your account-specific details. To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so.
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XfinityJon
Official Employee
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984 Messages
6 hours ago
Thank you for working with us through direct message. I am glad we were able to get you a new plan that works. If we can assist you with anything else in the future please do not hesitate to reach out.
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