Visitor
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1 Message
Remove Xfinity Voice from plan
I want to update my plan and remove Xfinity Voice. I have tried several times to use the live chat assistant but they take so long to respond and only seem interested in pushing the mobile service. I have never used the Xfinity Voice home phone line and I just want it to go away. Why am I able to change my internet and tv plan on the website but not the voice? Please help!
XfinityKei
Official Employee
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2.3K Messages
3 hours ago
@user_in3ynm You’ve come to the right place for help. We can assist with account changes.
Can you please direct message me your first and last name along with your full service address so that I can assist?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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