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user_edvy2l
1st Topic

3 Messages

Friday, July 12th, 2024 4:15 AM

Closed

Remove Xfinity from peacock account

I made the mistake of linking my peacock account to use Xfinity promotional peacock offer.

Now my peacock account says "billed by Xfinity". I want to remove that and deal with peacock on my own without involving Xfinity

Peacock support says I need to contact Xfinity to help with this.

Please let me know how to make that happen

Question

 • 

Updated 

9 months ago

172

1

0

XfinitySara

Official Employee

 • 

1.7K Messages

10 months ago

Hello, @user_edvy2l! Thanks for creating a post regarding your Peacock subscription concerns. Please see how to Manage your Peacock subscription on Xfinity, where cancellation instructions are near the bottom of the page. And let me know if this helps!

4

0

user_edvy2l

3 Messages

@XfinitySara​ thanks for replying but it does not work as in my case in falls in this category:

"Note: If you receive Peacock Premium through a promotion (as a NOW TV, Gigabit Internet or Xfinity Rewards customer), you can only upgrade to Peacock Premium Plus through your online account at xfinity.com/account. The instructions below do not apply. See Peacock Premium promotional offers overview for details."

10 months ago

0

user_edvy2l

3 Messages

so far the closest I get is going to https://www.xfinity.com/learn/existing/offers-changeplan and attempt to remove Peacock from the bundle, but I got this error:

"This is included in your channel pack and cannot be removed unless the entire channel pack is removed."

10 months ago

0

XfinitySara

Official Employee

 • 

1.7K Messages

Got it, @user_edvy2l. We may need to escalate this to our rewards team on your behalf by creating a ticket, which we're happy to do :) Could you please send our team a direct message to continue?

 

To send a direct message: 

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_0ex3rc

4 Messages

@XfinitySara​ 

I am having the exact same issue. Could you please help me escalate it?

 

9 months ago

0

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