Remove Xfinity from peacock account

@XfinitySara​ thanks for replying but it does not work as in my case in falls in this category:

"Note: If you receive Peacock Premium through a promotion (as a NOW TV, Gigabit Internet or Xfinity Rewards customer), you can only upgrade to Peacock Premium Plus through your online account at xfinity.com/account. The instructions below do not apply. See Peacock Premium promotional offers overview for details."

so far the closest I get is going to https://www.xfinity.com/learn/existing/offers-changeplan and attempt to remove Peacock from the bundle, but I got this error:

"This is included in your channel pack and cannot be removed unless the entire channel pack is removed."

Got it, @user_edvy2l. We may need to escalate this to our rewards team on your behalf by creating a ticket, which we're happy to do :) Could you please send our team a direct message to continue?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

@XfinitySara​ 

I am having the exact same issue. Could you please help me escalate it?