@user_3cpukv, good afternoon, thanks for reaching out via Xfinity Forum! I can certainly be of help to review your account and make the changes you need.
xFi Complete is an Xfinity add‑on that delivers a Whole Home WiFi experience with improved speed, coverage and control in the customer’s home. The service includes unlimited data, the modem rental and WiFi evaluation that can recommend free WiFi Extenders if needed and runs a multi‑step evaluation process.
Are you still interested in keeping our modem and taking advantage of unlimited data?
user_3cpukv I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Thanks again for your time, @user_3cpukv. I'm so glad we were able to place you on a new plan altogether, lowering your bill going forward! I believe we've answered all of your questions, but as mentioned over DM, feel free to start a new post any time something comes up that you need help with. Our Digital Care Team remains here to support you and your household however we can, always :)
XfinityJulie
Official Employee
•
5 Messages
23 hours ago
@user_3cpukv, good afternoon, thanks for reaching out via Xfinity Forum! I can certainly be of help to review your account and make the changes you need.
xFi Complete is an Xfinity add‑on that delivers a Whole Home WiFi experience with improved speed, coverage and control in the customer’s home. The service includes unlimited data, the modem rental and WiFi evaluation that can recommend free WiFi Extenders if needed and runs a multi‑step evaluation process.
Are you still interested in keeping our modem and taking advantage of unlimited data?
Thank you.
3
0
XfinitySara
Official Employee
•
3.1K Messages
2 hours ago
Thanks again for your time, @user_3cpukv. I'm so glad we were able to place you on a new plan altogether, lowering your bill going forward! I believe we've answered all of your questions, but as mentioned over DM, feel free to start a new post any time something comes up that you need help with. Our Digital Care Team remains here to support you and your household however we can, always :)
1