Hello @user_wrju7i! Thanks for taking the time to reach out to us on Forums. We appreciate you being a customer with us and my team is here to help! To assist you with removing xFi Complete, please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Thank you @EG for getting the post moved, very much appreciated.
Hey there, @user_6d9qne! Thanks for leaving a comment with your request to remove xFi Complete. You should be able to do this yourself, using our Plan Builder, whether switching to a leased modem-only or activating your own device. Please let me know if this helps!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.1K Messages
2 years ago
Hello @user_wrju7i! Thanks for taking the time to reach out to us on Forums. We appreciate you being a customer with us and my team is here to help! To assist you with removing xFi Complete, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Thank you @EG for getting the post moved, very much appreciated.
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EG
Expert
•
110K Messages
2 years ago
@XfinityAmira You're very welcome Amira !
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user_6d9qne
1 Message
1 year ago
Remove xfi complete please
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