user_kze86v we can always help you make changes to your account. Just send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
every time that I’ve chatted to have this removed they say it’s part of the package and I cannot every time I’ve tried to change my plan. It says I am part of the package and cannot remove voice no matter what before when I first signed up. It was had to have it, but the discount took the charge off so it was kind of like given for free which I was OK with I don’t use it. I don’t care for it but now I’m actually being charged for it along with this discount, I still have to pay like 20+ dollars for a month and again I do not use it. I still don’t use it. I still don’t need it I would just like to get rid of it and I’m almost on the verge to where I have to get rid of Internet in order to get rid of the phone package because can’t have the phone if I don’t have Internet service and go with Starlink or quantum fiber
user_kze86v we can certainly take a look at your plan and see what options are available.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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XfinityJosephA
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user_kze86v
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3 days ago
every time that I’ve chatted to have this removed they say it’s part of the package and I cannot every time I’ve tried to change my plan. It says I am part of the package and cannot remove voice no matter what before when I first signed up. It was had to have it, but the discount took the charge off so it was kind of like given for free which I was OK with I don’t use it. I don’t care for it but now I’m actually being charged for it along with this discount, I still have to pay like 20+ dollars for a month and again I do not use it. I still don’t use it. I still don’t need it I would just like to get rid of it and I’m almost on the verge to where I have to get rid of Internet in order to get rid of the phone package because can’t have the phone if I don’t have Internet service and go with Starlink or quantum fiber
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