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user_t7ifd4
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Friday, February 23rd, 2024 5:20 AM

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Remove unused utility pedestal from my property

I am putting up a new outbuilding and need to have a cylindrical green pedestal removed.  A previous call resulted in a technician coming to verify that no houses in the area use this box...but was not the right person to authorize its removal.  He escalated the request but I have not heard back from xfinity in months.  We are now moving forward with the building process and need to have the box removed.

Question

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Updated 

1 year ago

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XfinityRaul

Official Employee

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1.9K Messages

1 year ago

Hello, @user_t7ifd4. I sincerely apologize for the time it has taken to getting this pedestal removed. I'll be more than happy to check the status of this work order. 

 

In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?

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user_t7ifd4

2 Messages

Thanks, Raul.  I attempted to direct message you...but when I clicked on the icon and tried to send a message to "XfinityRaul", your name did not appear.  Perhaps you could direct message me first?

1 year ago

0

XfinityRaul

Official Employee

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1.9K Messages

@user_t7ifd4 My name will not appear as an option for you to reply to. You must send the private message to Xfinity Support and it will be directed to me.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Again

Expert

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31.4K Messages

1 year ago

@user_t7ifd4 

I am putting up a new outbuilding and need to have a cylindrical green pedestal removed.  A previous call resulted in a technician coming to verify that no houses in the area use this box...but was not the right person to authorize its removal.  He escalated the request but I have not heard back from xfinity in months.  We are now moving forward with the building process and need to have the box removed.

Those pedestals are usually on an easement.  Even though a technician determined that pedestal was no longer in use, it would be a good idea to get with your city/county to make sure it is okay to build on the easement and that no other utilities will need to access that area.

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