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user_q3tpf4
1st Topic

3 Messages

Saturday, January 25th, 2025 6:53 PM

Remove Unlimited Data

I need to remove unlimited data from my bill. There's no option on the website to do this.

Is it possible to remove unlimited data from my account? 

Question

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Updated 

8 days ago

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2

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XfinityDena

Official Employee

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3.2K Messages

3 months ago

@user_q3tpf4 I would be happy to assist. I have responded to your Direct Message.

(edited)

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user_52325f

Visitor

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1 Message

8 days ago

I would also like to cancel my unlimited data from my internet account, but it is not on my current bill and my usage page says I am being charged $100 for going over the data limit. Did my order not get activated??

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XfinityEva

Official Employee

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1.6K Messages

We can help with your plan! Please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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