1 Message
remove unlimited data
I'm trying to figure out how to remove unlimited data. I can't find it on the website or a way to directly chat with anyone.
1 Message
I'm trying to figure out how to remove unlimited data. I can't find it on the website or a way to directly chat with anyone.
EG
Expert
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106.6K Messages
20 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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2.7K Messages
20 days ago
@user_2lvsij Thank you for taking the time to reach out to us here on our Xfinity Forums. I would be more than happy to help you with getting that unlimited data removed. When my oldest kid moved out, we were finally able to do away with it ourselves! Please send us a DM to Xfinity support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityMartyR
Official Employee
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1.4K Messages
19 days ago
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