user_6seplk's profile

Regular Visitor

 • 

11 Messages

Saturday, August 3rd, 2024 9:23 PM

Remove underground concrete container for batteries

Several years ago, Comcast dug up our front yard and installed an underground concrete container for batteries. A few years ago, they moved the batteries to the box on the telephone pole. They left the underground container which is no longer in use. How do I get Comcast to remove this ugly concrete container? I've attached a picture.

Accepted Solution

Official Employee

 • 

1.8K Messages

2 months ago

@user_6seplk Thanks for posting on our community forums for assistance. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

(edited)

Regular Visitor

 • 

11 Messages

The support person on the DM was very helpful.  He opened a ticket and I immediately. I rexeived an email that my ticket was open.  Then 2 hours later I received and email that the ticket was closed with NO explanation. Xfinity has horrible communication with tickets.

The DM support person followed up with a polite message explaining that he saw that the ticket had closed and said that they said:  "Our local team completed the investigation and advised that they're unable to accommodate this request."  Why couldn't the ticket team tell me that in an email?  Still there is no explanation as to why they couldn't complete the request.  It's very annoying.  

Thank you for directing me to the DM. You and the DM person were very nice.  I guess the solution to this is that Xfinity won't do anything and won't tell you why they won't.

Regular Visitor

 • 

11 Messages

How do I make a post public?

forum icon

New to the Community?

Start Here