Remove TV package from internet plan

tungt18 Thanks for posting on our Community Forums. I'm sorry to hear that you are having trouble changing your plan on our website, but our team is here to help. Would you please send our team a direct message with your full name and full address? 

 

To send a Direct Message:
 
Ensure you are logged in
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
o As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
o An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.