Visitor
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1 Message
Remove TV from bundled plan.
Unable to remove TV from my plan. Other posts say to click upper right icon and start new chat. That option doesn’t exist.
Visitor
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1 Message
Unable to remove TV from my plan. Other posts say to click upper right icon and start new chat. That option doesn’t exist.
EG
Expert
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115.8K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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115.8K Messages
6 hours ago
@user_2nc9qn
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityRaul
Official Employee
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2.5K Messages
5 hours ago
@user_2nc9qn To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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