flagshipone's profile

Regular Visitor


5 Messages

Tue, Sep 29, 2020 4:00 AM

Remove the TV .... Keep the Internet

I need to change my account and cannot seem to find the right place online. I need to remove / cancel the TV portion of my services and return the DVR. At the smae time I wish to keep the Internet portion of my services. 


This will effectively remove the following charges from my bill:

DVR Equipment Fee
Broadcast TV Fee


I am currently  under a 24-month contract that began in January 2019 and will complete in January 2021.  Under normal circumstances I would be liable to a penalty charge for Early Termination Fee wherein if I were to disconnect my Xfinity TV during
the term of this Agreement. The amount of the early termination fee declines each month of
the Agreement. The fee starts at $230.00 beginning the month after the 30-day cancellation
period and decreases by $10.00 in each subsequent month. This would place my Early Termination Fee at around $30 by my estimate.

My contract also states that if i were to cancel my Services because I moved  my residence to a location within a Comcast serviceable area and you reconnect to Xfinity (which I recently did) within 90 days of my Service disconnection at your current address (August 19th) , the amount of the early termination fee will be waived or credited. 


This I would like to do:

Terminate the Xfinity TV portion of my contract but keep the Internet

Waive the Early Termination Fee

Setup a At-Home Pickup for the equipment (DVR and such)





Official Employee


2.5K Messages

7 m ago

Hi, flagshipone. Thank you for the detailed post. I can help with this. Please send me a PM with your first and last name. 


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  


I will respond from there. Thanks!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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