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user_d2q4d7
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Saturday, January 24th, 2026 8:00 AM

Remove the old modem from Comcast account

Please help to remove the old modem from Comcast account so I can give it to my parents.

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2 hours ago

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EG

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115.6K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

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1.9K Messages

5 hours ago

 

user_d2q4d7 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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user_d2q4d7

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3 hours ago

[Removed: Personal info]

(edited)

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XfinityMatthew

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1.3K Messages

Hey looks like you sent your personal information publically rather than a direct message. Please follow the steps below to message us privately.

 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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