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user_d2q4d7
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2 Messages

Saturday, January 24th, 2026 8:00 AM

Remove the old modem from Comcast account

Please help to remove the old modem from Comcast account so I can give it to my parents.

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9 minutes ago

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EG

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115.6K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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1.9K Messages

2 hours ago

 

user_d2q4d7 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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user_d2q4d7

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2 Messages

9 minutes ago

Name: Thuan Tran

Address: 2753 Cramer Cir, San Jose, CA 95111

Remove: Old modem with MAC ending 9A0E

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