Remove Stream Saver

Hello,

I would like to remove stream saver from my account but when I try to do it in manage billing it doesn’t seem to have the option.

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EG

Expert

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114K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAlyssaA

Official Employee

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2.2K Messages

2 months ago

Good afternoon and happy Monday @TylerG42, we appreciate you reaching out on our Forums and can assist you with your request to remove StreamSaver. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_suybax

Visitor

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1 Message

@XfinityAlyssaA my issue is asking the same line but a little different. I was able to remove stream saver, but my Netflix account says it's still billed through Xfinity. How can I fix this? The virtual assistant is useless for my issue.

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4 hours ago

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XfinityMatthew

Official Employee

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997 Messages

@user_suybax We can check your 3rd party subscriptions and see if it will let us unsubscribe for you. Please send us a direct message with your full name and the service address to get started.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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