Remove Stream Saver

Hello,

I would like to remove stream saver from my account but when I try to do it in manage billing it doesn’t seem to have the option.

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EG

Expert

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114.4K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAlyssaA

Official Employee

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2.2K Messages

3 months ago

Good afternoon and happy Monday @TylerG42, we appreciate you reaching out on our Forums and can assist you with your request to remove StreamSaver. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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U

user_suybax

Visitor

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1 Message

@XfinityAlyssaA my issue is asking the same line but a little different. I was able to remove stream saver, but my Netflix account says it's still billed through Xfinity. How can I fix this? The virtual assistant is useless for my issue.

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22 days ago

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XfinityMatthew

Official Employee

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1.1K Messages

@user_suybax We can check your 3rd party subscriptions and see if it will let us unsubscribe for you. Please send us a direct message with your full name and the service address to get started.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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22 days ago

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user_7buyjd

Visitor

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1 Message

3 hours ago

I have the same issue. When I followed the article to the "Entertainment Management" page, it only allowed me to Add the StreamSaver service again, and would not allow me to remove it. This is really frustrating. Removing services using xfinity website seems to rarely work.

How can I cancel the service, and what's the best way to get support on this issue?

1

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XfinityRichard

Official Employee

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2.6K Messages

Hi there, @user_7buyjd I'm sorry for the trouble you are having! I know how frustrating that is not being able to cancel a service. You came to the right place for assistance. Can you please DM me your full first and last name along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 hours ago

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Customer Service

TylerG42

Remove Stream Saver

EG

XfinityAlyssaA

user_suybax

XfinityMatthew

user_7buyjd

XfinityRichard

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