Hello, @user_8jkauc thank you for reaching out over Xfinity Forums. I hope your travels back home went smoothly for you, and definitely understand wanting to get service restored from the seasonal hold. I'm glad our wonderful Forums expert @EG was able to bring your concern to my attention and can help if you're still needing assistance.
Please follow up at your convenience, I look forward to hearing back from you.
There is also a great self-help option to request the service to get restored on our seasonal website, if you haven't done that before here a helpful link: https://www.xfinity.com/seasonal
I can't remove my seasonal hold - on my computer, all I get is a message that says we can't help you. the phone app stupidly says 'you have to turn off seasonal hold first before you can make changes' - but of course so far I can't turn off the hold. Calling the phone number only gets you an AI person, not a real one, and it doesn't help. Does anyone have a solution
user_073fca To confirm, are you getting the message about not getting help when going to www.xfinity.com/seasonal to manage your seasonal plan? This is the website used by customers to enroll, and manage them while in place. If that is the case we can certainly look into helping get it removed for you as well.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
•
117.8K Messages
27 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJustinC
Official Employee
•
2.3K Messages
27 days ago
Hello, @user_8jkauc thank you for reaching out over Xfinity Forums. I hope your travels back home went smoothly for you, and definitely understand wanting to get service restored from the seasonal hold. I'm glad our wonderful Forums expert @EG was able to bring your concern to my attention and can help if you're still needing assistance.
Please follow up at your convenience, I look forward to hearing back from you.
There is also a great self-help option to request the service to get restored on our seasonal website, if you haven't done that before here a helpful link: https://www.xfinity.com/seasonal
0
user_073fca
Visitor
•
1 Message
10 days ago
I can't remove my seasonal hold - on my computer, all I get is a message that says we can't help you. the phone app stupidly says 'you have to turn off seasonal hold first before you can make changes' - but of course so far I can't turn off the hold. Calling the phone number only gets you an AI person, not a real one, and it doesn't help. Does anyone have a solution
1
0