Visitor
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1 Message
Remove Screensaver
I'm returning my box. Don't see why we are limited to watch a service we pay for. Refund 50% of my bill if we're sharing ownership / control of the device/ service. Thank you for wasting my time.
Visitor
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1 Message
I'm returning my box. Don't see why we are limited to watch a service we pay for. Refund 50% of my bill if we're sharing ownership / control of the device/ service. Thank you for wasting my time.
CCTravis
Problem Solver
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546 Messages
3 years ago
@user_df75e9
Hello and Good Morning! Thank You for taking the time to post, here on the Community Forum. Currently, the screen saver can't be disabled, but you can adjust when it appears in the device settings. To access Device Settings:
-Press the Xfinity button on the remote.
-Highlight Settings (the gear icon) and press OK
- Use the down arrow on the remote to highlight Device Settings and press OK
- Use the down arrow on the remote to highlight Screen Saver and press OK.
- Highlight Screen Saver Starts After and press OK.
https://www.xfinity.com/support/articles/x1-screen-saver
Also, we have a super-easy way for you to return that equipment. You can start by visiting our Digital Returns center link here -
https://www.xfinity.com/support/articles/returning-your-equipment
If you need additional assistance, please let us know.
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