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user_v5kfyt
1st Topic

Visitor

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2 Messages

Saturday, March 28th, 2026 6:15 PM

Remove & Refund StreamSaver charge

I am being charged an extra $15 a month for NOW TV Latino. This is not a service I signed up for or use so I would like it removed. 

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2 hours ago

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XfinityDemetrise

Official Employee

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78 Messages

19 hours ago

Hi there @user_v5kfyt Thank you so much for reaching out on our Xfinity Community Forum about an incorrect charge.  I'll be happy to assist!  Have you made any recent changes to your account? Perhaps the service was added in error.  We can definitely get that removed for you. 

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user_v5kfyt

Visitor

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2 Messages

I haven’t made any recent changes to my account that I know of. Getting that charge removed from my plan would be great, thank you 

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5 hours ago

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XfinityKei

Official Employee

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2.3K Messages

@user_v5kfyt Our team can help with account changes. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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